health &safety

your safety is our priority

Play Safe, Dine Well and Shop with Peace of Mind

At Hoiana Suncity, your health and safety are at the heart of everything we do. We have undertaken a series of measures across our resort, to provide an environment where you can play safe, dine well and shop with peace of mind.

  • Limousine door handles and cabins are thoroughly disinfected and cleaned with antiseptic disinfectants before every trip.
  • High touchpoint-areas such as elevator buttons, ATM machines, service counters, restroom fixtures are disinfected regularly.
  •  All restaurants, retail shops, hotel accommodation and entertainment areas are deep cleaned and thoroughly sanitized daily.
  • Dining tables, counter tops, chairs, bill presenters and other reusable guest contact items are cleaned and sanitized after each use.
temperature screening
  • Mandatory temperature checks are given to all guests when entering our property.
  • Complimentary masks are available for guests upon request.
  • Hand sanitizers are also placed in key locations around the property for use.
  • All employees are required to conduct temperature screening when entering our property and to wear masks while at work.
social distancing
  • While standing in a queue, guests shall maintain a minimum distance of one meter apart.
  • Every other seat in the restaurant is left vacant for physical distancing.
  • Dining tables are set at least 1 meter apart from each other.
  • Guest numbers are limited inside shops, restaurants or entertainment facility at any one time.
safe journey
  • Minimise physical interactions through contactless payment solutions.
  • Complimentary face masks, hand sanitizers and alcohol wipes are available in limousines for guests.
  • Shuttle Buses are cleaned and sanitized before each trip.
  • Ventilation and air conditioning systems are deep-cleaned; air filters are also routinely cleaned and regularly replaced.